Omni Care · Email + Support Intelligence

A legal threat in your inbox for 72 hours
can become a lawsuit.

Omni Care checks your support inbox every 3 minutes — 480 times a day including nights, weekends, and holidays. Legal threats, chargeback signals, and pre-churn language are flagged the moment they arrive. Full customer history retrieved. Draft response ready. Nothing sent without your explicit approval.

See pricing → Book a live demo
480 inbox checks per day Nothing sent without your approval Legal + chargeback detection
🔒Ticket content stays on your Node ✅30-day performance guarantee ⚡3 minutes from ticket to brief 🤝8 helpdesks supported
What's in your inbox right now

The most expensive tickets
are the ones you didn't see.

⚖️
Legal threats

"Attorney," "lawsuit," "legal action," "BBB complaint" — these phrases need human review within hours, not days. Omni Care flags them in under 3 minutes with the customer's full order and ticket history attached.

💳
Chargeback signals

"Dispute," "chargeback," "my bank," "credit card company" — these are your last chance to resolve before a formal dispute. Omni Care catches them early enough that proactive resolution is still possible.

🚪
Pre-churn signals

"Looking at alternatives," "considering canceling," competitor brand mentions — these surface weeks before a customer actually leaves. Omni Care catches the language and flags the customer's LTV so you know exactly how much retention is worth.

What Omni Care does

Every ticket. Every 3 minutes.
Full context. Draft ready.

⚡
3-Minute Inbox Monitoring
Your support inbox is checked every 3 minutes — 480 times per day, including weekends and holidays. Every incoming ticket is classified by type (billing, shipping, technical, account) and urgency level before your support team opens their helpdesk in the morning.
Fully autonomous
📋
Full Customer Context Retrieval
Before every draft response, Omni Care retrieves the customer's complete history — order history, prior tickets, LTV, escalation history, and any previous resolutions. Your team never responds without context. A $4,000 LTV customer gets a different draft than a first-time buyer.
Fully autonomous
✍️
Draft Response Generation
For common ticket types, Omni Care writes a ready-to-send response in your brand voice, based on your knowledge base and past successful resolutions. Your team reviews, edits if needed, and clicks send. No starting from a blank page. No lost institutional knowledge when staff turns over.
Human-approved before sending
🔴
Hard Escalation Rules
Legal language, chargeback signals, executive mentions, social media threats, VIP customers — these always route to human review. No exceptions, no confidence-threshold overrides. The escalation rules are hard-coded, not configurable. You cannot accidentally enable autonomous handling of a potential lawsuit.
Always human-reviewed
🧠
Self-Improving Knowledge Base
Every approved response is absorbed into the knowledge base. Every week, Omni Care scans 6 months of resolved tickets and extracts what your best human agents do — their tone, structure, and resolution patterns. The drafts improve continuously based on real resolutions, not templates.
Gets smarter weekly
✅
Resolution Outcome Tracking
After every reply, Omni Care checks back 48 hours later — did the ticket close with no further customer response? That's a confirmed resolution. Did the customer reply again? That's a failure. A real resolution rate per ticket category updates the system automatically, so confidence calibration is based on actual outcomes, not assumptions.
Measures what worked
480×Inbox checks per day — including nights, weekends, and holidays
3 minFrom ticket arrival to brief in your team channel — with customer history attached
48 hrOutcome tracking — verifies whether each reply actually resolved the issue
8Helpdesks supported: Freshdesk, Zendesk, Gorgias, Help Scout, Intercom, Gmail, Outlook, HubSpot
Common questions

Everything you need to know
about Omni Care.

Can Omni Care send replies automatically without my approval?+
No. Omni Care classifies the ticket, retrieves customer context, drafts a response, and delivers the brief to your team channel — but zero replies are sent without explicit human approval. You approve in one tap, edit before sending, or override entirely. This is an architectural constraint, not a configuration option.
What triggers a critical escalation?+
Critical escalation triggers include: legal language (attorney, lawsuit, legal action, BBB complaint), chargeback and dispute language, competitor brand mentions, executive name mentions, social media threat language, and VIP customer status. These always route to human review — no exceptions, regardless of ticket type or system confidence level.
Does customer ticket content stay private?+
Ticket monitoring and classification happens on your OMNI Node — the physical device in your building. Raw ticket content is processed locally. When ticket data is sent to our analysis server for AI response generation, it travels over HTTPS and is not stored on our servers after the job completes. The derived knowledge base (patterns, tone, resolution strategies) lives permanently on your Node.

Stop finding legal threats
three days after they arrived.

Omni Care starts monitoring your inbox within 24 hours of your Node arriving. The first brief lands in your team channel the next time a ticket arrives.

Get your OMNI Node → Book a free demo first

30-day performance guarantee  ·  Ships pre-configured  ·  No long-term contracts  ·  Cancel anytime