Terms of service
OMNI — Terms of Service Effective date: January 1, 2025 · Last updated: March 2026
Please read these terms carefully before purchasing or using OMNI. By placing an order, activating your Node, or using any OMNI module, you agree to these terms in full.
1. The parties
These Terms of Service ("Terms") are a legal agreement between you ("Customer," "you," or "your") and Omniasync, Inc. ("OMNI," "we," "us," or "our"), the operator of omniasync.com and the OMNI platform.
If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not have that authority, do not use OMNI.
2. What OMNI is
OMNI is a business intelligence platform delivered via a physical device (the OMNI Node) that operates on-premises at your business location. The Node runs a set of AI-powered software modules that monitor, analyze, and report on your business data including ad performance, phone calls, support communications, competitive landscape, search rankings, and social media. Intelligence outputs are delivered to your Team Intelligence Channel.
OMNI is a business-to-business product. It is not intended for personal, household, or consumer use.
3. Eligibility
To use OMNI you must:
- Be at least 18 years of age
- Be operating a legitimate business entity
- Have the legal authority to enter into a binding contract
- Be located in a jurisdiction where OMNI's services are available
- Provide accurate and complete account and billing information
We reserve the right to refuse service to anyone at our discretion.
4. Orders and payment
4a. One-time fees
Your order includes the following one-time fees charged at the time of purchase:
- Node hardware — $599. The Mac mini device shipped to your specified address.
- Setup & Activation — $497. Full configuration of all integrations, your Team Intelligence Channel, module parameters, and end-to-end testing performed by a dedicated setup specialist.
- Additional scope fees as quoted and agreed upon during your onboarding call, including fees for additional brands, locations, Team Intelligence Channel workspaces, VoIP systems, or ad platforms.
- OMNI Onboarding Plus — $797, if selected.
- Enterprise Setup — $1,997, if applicable.
All one-time fees are charged at the time of order confirmation except additional scope fees, which are charged after scope is agreed upon during your onboarding call and before any additional work begins.
4b. Subscription fees
Monthly subscription fees are billed in advance on your billing date each month. Your billing date is set at the time of your first subscription charge. Subscriptions auto-renew monthly unless cancelled.
4c. Usage tier fees
Usage tier upgrades (Care Plus, Calls Plus, Ads Pro, Intel Plus, Intel Pro, etc.) are billed monthly. Mid-month upgrades are prorated to your billing cycle. Downgrades take effect at the next billing cycle.
4d. Token credits
Omni Visuals token credit tiers are billed monthly. Unused tokens expire at the end of each billing cycle and do not roll over.
4e. Add-on services
OMNI Backup, OMNI Shield, OMNI Expand, and any other add-on services are billed monthly and auto-renew unless cancelled.
4f. Payment method
All fees are charged in US dollars to the payment method on file. You authorize us to charge your payment method for all fees incurred under your account. If a payment fails, we will attempt to notify you and may suspend your subscription until payment is resolved. You are responsible for keeping your payment information current.
4g. Taxes
Prices shown do not include applicable sales tax, VAT, or other taxes. You are responsible for all taxes applicable to your purchase based on your jurisdiction.
4h. Price changes
We reserve the right to change our pricing at any time. Price changes for subscriptions will be communicated to you by email at least 30 days before taking effect. Your continued use of OMNI after a price change takes effect constitutes acceptance of the new pricing. If you do not accept a price change, you may cancel your subscription before the effective date.
5. Shipping and delivery
5a. Hardware shipping
The OMNI Node ships via UPS tracked and insured delivery to the address you provide at checkout. We are not responsible for delivery delays caused by the carrier, incorrect addresses provided by the customer, or events outside our control. Risk of loss transfers to you upon delivery to the carrier.
5b. Pre-configuration
Your Node is fully configured, tested, and initialized before it ships. You should not need to perform any technical setup upon receiving the device. If your Node arrives damaged or non-functional, contact support@omniasync.com within 48 hours of receipt.
5c. Delivery address
You are responsible for providing an accurate delivery address. We are not responsible for Nodes shipped to incorrect addresses provided by the customer. Re-shipping fees apply if a Node is returned to us due to an incorrect address or failed delivery attempt.
6. Setup & Activation
6a. Scheduling
After your order is confirmed, our team will contact you within 2 business days to schedule your Setup & Activation session. Sessions are conducted remotely by a dedicated setup specialist.
6b. Customer responsibilities
To complete Setup & Activation you must provide our specialist with access to the credentials required to connect your platforms — including but not limited to your Google Ads account, Meta Business Manager, VoIP platform, support inbox, CRM, and social media accounts. You represent that you have the legal right and authority to connect these accounts and grant OMNI access to them.
6c. Completion
Setup & Activation is considered complete when all agreed modules have been configured, tested, and confirmed functional. Our specialist will conduct a handoff walkthrough with you before closing the session.
6d. Additional scope
Any additional configuration beyond the standard single-entity Setup & Activation will be quoted at a fixed price during your onboarding call. No additional work will begin until you have reviewed and accepted the additional scope in writing. Additional scope fees are non-refundable once work has commenced.
7. Cancellation
7a. How to cancel
You may cancel your OMNI subscription at any time by emailing support@omniasync.com or through your account settings. Cancellation takes effect at the end of your current billing period. You will not be charged again after that date.
7b. Effect of cancellation
Upon cancellation, your module subscriptions and Team Intelligence Channel delivery will cease at the end of the billing period. Your Node remains in your possession permanently. All data stored on your Node remains on your hardware — we hold no copies of your business data on our infrastructure, so there is nothing to delete or transfer from our end.
7c. No long-term commitment
There are no long-term contracts, minimum commitment periods, or early termination fees. You may cancel at any time.
8. Hardware returns
The OMNI Node may be returned for a full refund of the $599 hardware fee subject to the conditions set out in our Refund & Cancellation Policy at omniasync.com/pages/refund-policy. The Setup & Activation fee is non-refundable under all circumstances. See our full Refund & Cancellation Policy for complete terms.
9. The 30-day performance guarantee
Every OMNI subscription includes a 30-day performance guarantee as described in our Refund & Cancellation Policy. If OMNI does not surface a meaningful, documented insight or saving within your first 30 days of activation, you may request a full refund of your first month's subscription fee. One-time fees remain non-refundable. Full terms are set out in our Refund & Cancellation Policy at omniasync.com/pages/refund-policy.
10. Acceptable use
You agree to use OMNI only for lawful business purposes and in accordance with these Terms. You agree not to:
- Use OMNI to monitor individuals without their knowledge or consent where prohibited by law
- Connect accounts or platforms to which you do not have authorized access
- Use OMNI to collect, store, or process data in violation of applicable privacy laws including GDPR, CCPA, HIPAA, or any other applicable regulation
- Attempt to reverse engineer, decompile, or extract source code from OMNI software
- Attempt to circumvent, disable, or interfere with OMNI's security features
- Resell, sublicense, or white-label OMNI's services without a written agreement authorizing you to do so
- Use OMNI in any way that could damage, disable, overburden, or impair our systems
- Use OMNI to engage in or facilitate illegal, fraudulent, or harmful activity of any kind
- Misrepresent your identity or your authority to enter into these Terms
We reserve the right to suspend or terminate your account immediately and without refund if we determine you have violated these terms.
11. Your responsibilities
11a. Platform credentials and access
You are solely responsible for maintaining the credentials connected to your OMNI Node. If a connected platform credential expires, is revoked, or changes, the relevant module will stop functioning until the credential is updated. We are not responsible for service interruptions caused by expired or revoked third-party credentials.
11b. Compliance with platform terms
You are responsible for ensuring your use of OMNI complies with the terms of service of every platform connected to your Node — including Google Ads, Meta, your VoIP provider, your support platform, and any other connected service. OMNI accesses these platforms via their official APIs on your behalf. You represent that your use of these APIs through OMNI is permitted under your agreements with those platforms.
11c. Data accuracy
OMNI's intelligence outputs are based on the data available through your connected platforms. We do not guarantee the accuracy, completeness, or timeliness of data provided by third-party platforms. You are responsible for verifying intelligence outputs before acting on them.
11d. Physical security
The OMNI Node is a physical device in your office. You are responsible for its physical security, including protecting it from theft, damage, unauthorized access, and environmental hazards. We recommend adding OMNI Backup to protect your intelligence archive against hardware loss or failure.
11e. Regulatory compliance
You are responsible for ensuring your use of OMNI complies with all applicable laws and regulations in your jurisdiction, including those governing data privacy, call recording consent, employment monitoring, and any industry-specific regulations applicable to your business. This includes obtaining any required consents before recording or monitoring calls through Omni Calls.
12. Intellectual property
12a. OMNI software and platform
All software, systems, algorithms, interfaces, designs, and documentation comprising the OMNI platform are owned by Omniasync, Inc. or its licensors. These Terms do not transfer any ownership of OMNI's intellectual property to you. You receive a limited, non-exclusive, non-transferable license to use the OMNI software modules you have subscribed to for the duration of your active subscription.
12b. Your data
You retain full ownership of all data generated, collected, or stored by your OMNI Node, including call transcripts, intelligence archives, ad performance histories, customer communications, and all other business data. We make no claim to ownership of your data. Because your data is stored on hardware in your office, ownership and control of that data is yours architecturally — not just contractually.
12c. Feedback
If you provide feedback, suggestions, or ideas about OMNI to us, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose. We are not obligated to act on any feedback.
13. Third-party services and APIs
OMNI integrates with third-party platforms and uses third-party AI inference providers including Anthropic (Claude API), Google (Gemini API), and others. Your use of OMNI does not grant you any rights under these providers' terms of service beyond what you already have. We are not responsible for changes, outages, or policy updates by any third-party provider that affect OMNI's functionality. We will make reasonable efforts to notify you of material changes that affect your service and to find alternative solutions where possible.
14. Service availability and uptime
We make reasonable efforts to keep OMNI's cloud-connected functions available — including software updates, Team Intelligence Channel delivery infrastructure, and Node monitoring. However, we do not guarantee uninterrupted service. Scheduled maintenance, third-party API outages, Node hardware failures, or events outside our control may cause temporary interruptions.
OMNI Shield subscribers receive a 4-hour support response SLA and next-business-day Node replacement for hardware failures. All other subscribers receive standard support with best-effort response times.
We are not liable for losses caused by service interruptions outside our reasonable control.
15. Disclaimers
15a. No guarantee of results
OMNI provides intelligence, insights, and recommendations. We do not guarantee any specific business outcome, revenue improvement, cost reduction, or return on investment from using OMNI. Intelligence outputs are based on available data and AI analysis. You are solely responsible for the business decisions you make based on OMNI's outputs.
15b. As-is service
Except for the 30-day performance guarantee described in Section 9 and our Refund & Cancellation Policy, OMNI is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.
15c. Third-party data accuracy
OMNI relies on data from third-party platforms including Google Ads, Meta, VoIP providers, and others. We make no warranty regarding the accuracy, completeness, or timeliness of data provided by these third parties.
16. Limitation of liability
To the maximum extent permitted by applicable law, Omniasync, Inc. and its officers, directors, employees, and agents will not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, business, or goodwill
- The cost of substitute services
- Any damages arising from your reliance on OMNI's intelligence outputs
In all cases, our total liability to you for any claim arising out of or related to these Terms or your use of OMNI will not exceed the total fees you paid to us in the 12 months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
17. Indemnification
You agree to indemnify, defend, and hold harmless Omniasync, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to:
- Your use of OMNI in violation of these Terms
- Your violation of any applicable law or regulation
- Your violation of any third party's rights
- Any inaccurate information you provide to us
- Your failure to obtain required consents for call recording or monitoring
18. Governing law and disputes
These Terms are governed by the laws of the State of [State], United States, without regard to its conflict of law principles.
Any dispute arising out of or related to these Terms or your use of OMNI that cannot be resolved through direct negotiation will be submitted to binding arbitration under the rules of the American Arbitration Association. Arbitration will be conducted on an individual basis — you waive any right to participate in a class action or class arbitration. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
19. Changes to these terms
We reserve the right to update these Terms at any time. When we make material changes, we will notify you by email at least 30 days before the changes take effect. Your continued use of OMNI after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.
20. Entire agreement
These Terms, together with our Privacy Policy (omniasync.com/pages/privacy-policy) and Refund & Cancellation Policy (omniasync.com/pages/refund-policy), constitute the entire agreement between you and Omniasync, Inc. regarding your use of OMNI. They supersede all prior agreements, representations, and understandings between the parties relating to this subject matter.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
21. Contact
For questions about these Terms:
Email: legal@omniasync.com General support: support@omniasync.com Response time: within 2 business days
One note before you publish: Section 18 has a placeholder for your state — fill in the state where Omniasync, Inc. is incorporated or where you operate from before this goes live. Also worth having a business attorney review the arbitration clause and limitation of liability sections before publishing, as enforceability varies by jurisdiction and by the specific nature of your customer relationships.